Frequently Asked Questions
Everything you need to know about your BLACK X WHITE experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 5-7 business days depending on your location.
How do I return an item?
We accept returns within 30 days of delivery. Items must be in their original condition with tags attached. Please visit our Returns Portal to start a request.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare against our specifications for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
Can I modify or cancel my order after it is placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel an order within 1 hour of placement by contacting our support team.
Are your materials sustainably sourced?
At BLACK X WHITE, we are committed to ethical fashion. We prioritize high-quality, durable fabrics and work exclusively with manufacturers who follow fair labor practices.